Beckridge

I cannot remove the mouthpiece on my Brekridge water bottle. Am I missing something?
We are sorry to hear about the trouble you have had with your spout. Please send a video of your issue to customerservice@avana.com and a representative would be happy to assist you with this further.
It’s really nice. I like the way that you can use the straw or not. Great design. Might get another.
Okay so first of all, love the water bottle. I have three. Got them from Best Buy. Buttttt my coworkers and I can not seem to find out why the top unscrews. By top I do not mean the straw part or the actual lid but the part with the hook to hold onto. The silver part you hand on to is connected to the top and the top has a separation in a circle and if you twist it comes apart from the rest of the lid and opens to a weird cup thing. We can not see why. Please do not say “for easy cleaning” because that makes no sense. It actually make another part to clean, creating more work. I can not find a reason this would separate and feel like I’m missing a use for it.
My order arrived missing one of the bottles. Contacted customer support and Cody took care of it immediately. I really love the Beckridge.
I love this water bottle. But I am disappointed by the customer service. After one month of use the part that holds the straw in place broke and I tried reaching out to Avana about it. I’ve emailed them multiple times and have heard nothing back, even if they are unable to provide a replacement I would like to get a response from them.
We are sorry to hear about your cracked straw port. This sounds like an issue we likely cover under warranty. It looks like our team has had trouble contacting you via email, but if you would like to give us a call are happy to assist you. Our number is (801) 901-2632 and we're open 8 am- 5pm MST Mon-Fri.
TESTIMONIALS
from 540 reviewsEverything about it is incredible. Especially the straw. I love the fact that the company is helping to make water more accessible around the world!

Very easy to drink out of! And the mouth is wide enough for me to put ice cubes.

This has been the bottle investment I have made! Will definitely order again.

Absolutely love this water bottle. The combo of straw and open mouth is amazing. The color is beautiful, it keeps liquids cool and doesn’t leak. Love it!

I am a avid water bottle collector and this is HANDS DOWN the best water bottle I have purchased!! Will definitely be purchasing more!

Amazing product with obvious attention to detail. A new favorite for sure!

Love this water bottle! Easy to clean and holds up even when I drop it. I love how cold it keeps things. The width of the straw is bigger than most H2O bottles, which is nice because I don't have to sip as much. It never leaks. The carrying loop is probably one of my favorite things with its ergonomic appeal and ease of carrying. I've gotten multiple compliments on it and plan on getting one for my boyfriend after he admired mine.

I LOVE this bottle!!!! This is my third purchase, got a second for myself and one for my partner. The mouth piece on this bottle is super convenient and I like that you can remove the straw. It keeps liquid cold all day, and easy to carry with the strap on the top. (It’s one of the best low key carries I’ve used. You can loop it easily around a single finger while you hold other things.) I’ve bought a lot of Hydroflasks in the past and they always get dented and not as easy to carry IMO.
Would highly recommend. Totally worth the price.

Each sip from our cups (yes we ordered one and loved it so much we ordered another) worth every penny!!!!!

I cannot remove the mouthpiece on my Brekridge water bottle. Am I missing something?
We are sorry to hear about the trouble you have had with your spout. Please send a video of your issue to customerservice@avana.com and a representative would be happy to assist you with this further.
It’s really nice. I like the way that you can use the straw or not. Great design. Might get another.
Okay so first of all, love the water bottle. I have three. Got them from Best Buy. Buttttt my coworkers and I can not seem to find out why the top unscrews. By top I do not mean the straw part or the actual lid but the part with the hook to hold onto. The silver part you hand on to is connected to the top and the top has a separation in a circle and if you twist it comes apart from the rest of the lid and opens to a weird cup thing. We can not see why. Please do not say “for easy cleaning” because that makes no sense. It actually make another part to clean, creating more work. I can not find a reason this would separate and feel like I’m missing a use for it.
My order arrived missing one of the bottles. Contacted customer support and Cody took care of it immediately. I really love the Beckridge.
I love this water bottle. But I am disappointed by the customer service. After one month of use the part that holds the straw in place broke and I tried reaching out to Avana about it. I’ve emailed them multiple times and have heard nothing back, even if they are unable to provide a replacement I would like to get a response from them.
We are sorry to hear about your cracked straw port. This sounds like an issue we likely cover under warranty. It looks like our team has had trouble contacting you via email, but if you would like to give us a call are happy to assist you. Our number is (801) 901-2632 and we're open 8 am- 5pm MST Mon-Fri.


1 in 10 people still don't have access to clean water. Together we can change that. Every bottle you buy helps support water projects in developing countries around the world.
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