Warranties & Returns
We take pride in the quality and design of our products and back each of them with a Limited Lifetime Warranty. If you experience issues with the material or workmanship of your Avana product, we will gladly replace the defective parts free of charge, with proof of purchase from an authorized retailer. In some situations, such as when an exact replacement is not possible, we reserve the right to either replace the defective part or the entire product with a comparable in-stock product.
What is Covered:
- Material Issues
- Workmanship Issues
What is Not Covered:
- Normal wear-and-tear
- Accidental damage (drops, hits, scratches, chipped paint, etc.)
- Improper use, care, or cleaning (including retained odors)
Avana.com Money-Back Guarantee:
If for some reason you are unhappy with your purchase from Avana.com, we will be happy to refund your purchase. We ask that you return the undamaged product to us within 30 days from your order via our returns portal here: https://www.avana.com/a/returns. [Occasionally items may be excluded from this guarantee and will be marked with specific details on the product page.]
Avana® makes no other warranties, express or implied, concerning the product or the merchantability or fitness thereof for any purpose. The term lifetime refers to the lifetime of the product. This Warranty is void if the product is repaired or modified in any way by someone other than our Company. We reserve the right to request photographic proof of product defect and request that the defective product in question be shipped to us to verify the defect or to aid in quality control efforts. We do not offer monetary reimbursement nor is the Warranty transferable. The total liability for any loss or damage, whether based on contract, warranty, negligence or otherwise, shall not exceed the purchase price of the Avana product. In no event shall we be liable for consequential, incidental or special damages of any kind.