Return Policy

Any unused, unwashed Avana product with the original packaging intact which was purchased from Avana.com can be returned for a full refund within thirty (30) days of the original purchase date. Please note that unless the issue is the result of an error on our part, you will be responsible for return shipping costs. Once we receive your return we will process your refund within three business days.
Please contact your reseller directly for purchases of Avana products made through a retailer other than Avana.com
To start the return process, please follow the instructions below.  
If you have any questions regarding your return, please email us at customerservice@avana.com or call (801) 901.2632.